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	<title>The Office Curmudgeon &#187; blatant rant</title>
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	<link>http://officecurmudgeon.com</link>
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		<title>US Bank Hell</title>
		<link>http://officecurmudgeon.com/2009/03/18/us-bank-hell/</link>
		<comments>http://officecurmudgeon.com/2009/03/18/us-bank-hell/#comments</comments>
		<pubDate>Wed, 18 Mar 2009 22:05:38 +0000</pubDate>
		<dc:creator>Brian Slezak</dc:creator>
				<category><![CDATA[blatant rant]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[us bank]]></category>

		<guid isPermaLink="false">http://officecurmudgeon.com/?p=625</guid>
		<description><![CDATA[So, unrelated, my feed reader just ate itself and lost all my feeds.   I&#8217;m piecing things back together and happen to notice jgrabrian&#8217;s post on US Bank. That prompted me to write this up real quick.
So, last week I get a $1 charge on my &#8220;Savings&#8221; account at US Bank. This happened before [...]]]></description>
			<content:encoded><![CDATA[<p>So, unrelated, my feed reader just ate itself and lost all my feeds. <img src='http://officecurmudgeon.com/wp-includes/images/smilies/icon_sad.gif' alt=':(' class='wp-smiley' />  I&#8217;m piecing things back together and happen to notice <a href="http://jgrabrian.wordpress.com/2009/02/01/banksandgov/" target="_blank">jgrabrian&#8217;s post</a> on US Bank. That prompted me to write this up real quick.</p>
<p>So, last week I get a $1 charge on my &#8220;Savings&#8221; account at US Bank. This happened before because they screwed up how many withdrawals I&#8217;m allowed to make in a month. When I opened the account they told me it was 6 per month, then they later charged me and said, &#8220;Whoops our bad, that was really 3 per month.&#8221; Well I call them to get this most recent charge reversed because I figure they screwed up again because I&#8217;ve only had two. I call the national number and talked to Matthew. Matthew is the worst customer service rep I&#8217;ve talked to in around 10 years. He constantly cut me off when I tried to explain things, and I ended up hanging up on him because he would not even let me speak. It was so far from customer service I can&#8217;t even tell you. That was the second horrible experience I&#8217;ve had with US Bank customer service.</p>
<p>Next I called a local branch and found out that those 3 withdrawls per month I had, yeah &#8211; it was really just one. They changed that and never told me. Then they tried to upsell me into a &#8220;gold&#8221; account for the ridiculously high interest rate of .0085!! Oooo. I told them I didn&#8217;t want a saving account at all anymore and immediately drove over to the branch and converted it into a checking account. They were even nice enough to <strong>KEEP </strong>that $1 charge, probably for my trouble. Wasn&#8217;t that nice?</p>
<p>On top of all that, just a week earlier was the second time that by their mistake, they double-charged my account causing $75 in overdraft fees (all of which were reimbursed) and caused my reserve loan to kick in. Subsequently I had two conversations with their customer service at the national level and the interest they chargedme on that $8.72 is still not reimbursed to this day.</p>
<p>At this point, free checking has cost me around $15 over the past 4 years (including other mistakes in the past they would not reimburse me for) for the priviledge of banking with them. Still not expensive, but not free either. I moved to US Bank for online banking and account management. I may go back to Commerce, because at least they made mistakes in my favor. (Still up about $30 from banking with Commerce.) :p</p>
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		<title>Do Not Advertise Like This</title>
		<link>http://officecurmudgeon.com/2008/08/20/do-not-advertise-like-this/</link>
		<comments>http://officecurmudgeon.com/2008/08/20/do-not-advertise-like-this/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 13:18:07 +0000</pubDate>
		<dc:creator>Brian Slezak</dc:creator>
				<category><![CDATA[blatant rant]]></category>
		<category><![CDATA[church]]></category>
		<category><![CDATA[opinion]]></category>

		<guid isPermaLink="false">http://officecurmudgeon.com/2008/08/20/do-not-advertise-like-this/</guid>
		<description><![CDATA[A couple weekends ago we were driving home after a late dinner with friends, and we drove by a church which had a tell tale, hand-written sign on the edge of the church property, facing the street. (I wish I had a picture, but I was driving at the time.) The sign was a white [...]]]></description>
			<content:encoded><![CDATA[<p>A couple weekends ago we were driving home after a late dinner with friends, and we drove by a church which had a tell tale, hand-written sign on the edge of the church property, facing the street. (I wish I had a picture, but I was driving at the time.) The sign was a white backboard with large, black, hand written text that read, &#8220;Thinking about becoming Catholic? 816-123-4567&#8243;</p>
<p>&lt;sigh&gt; I instantly knew this was wrong in many ways, but after actually putting some thought behind it, here is why:</p>
<p><strong>There is NO Audience for this Sign<br />
</strong>C&#8217;mon. Seriously, who walks around with the thought, &#8220;I&#8217;d actually like to be &lt;insert denomination here&gt;. I wonder how I can do that?&#8221; No one does. This sign better targets squirrels, because squirrels like to sit on signs. Squirrels can&#8217;t even read.</p>
<p><strong>The End is Near<br />
</strong>More likely, this sign is a visible cry for help. Please be a part of our church, or we&#8217;ll die! Help!</p>
<p><strong>You Will Talk to Us<br />
</strong>Rather than provide a site url, which someone could expose themselves too before attempting anything, they provided a number. That means even if I was interested, I&#8217;m gonna have to talk to someone and say, &#8220;Yeah I saw this sign with this number &#8230; so I called it.&#8221; Hmm.</p>
<p><strong>That&#8217;s Some High Quality<br />
</strong>A hand written sign plopped in the front yard? Oh no &#8211; you didn&#8217;t?! Printing out banners on 8&#215;10 sheets of paper, splicing them together, and and covering the whole thing with clear tape &#8211; would be a step up from this. Think about that. How serious is this church about welcoming someone, if they either A. will not pay for a printed sign, B. don&#8217;t have the motivation to go through that trouble, or C. do not have the money. If C &#8211; then close the doors.</p>
<p>Please, please, if you are someone in a church that has this or other similar sign &#8211; take it down! Please don&#8217;t advertise like this. Squirrels appreciate it, but you are making rational people laugh, cry, or both.</p>
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